Iskandar Service Centre

Iskandar Service Centre provides one-stop convenience for customers
The Iskandar Service Centre (ISC) was set up in 2007 to provide comprehensive facilitation and processing services that is one of the critical components in determining the overall speed of development in Iskandar Malaysia.

In 2008, the ISC continued to expand in both size and capacity through the formation of several new units, namely, the Immigration, Incentive Management and Processing units. The Immigration Unit was set up to facilitate visa and work permit applications by foreign professionals as the volume of foreign investments continue to grow. The Incentive Management Unit provides incentives advisory services as well as facilitates IRDA’s clients in their applications for incentives while the Processing Unit provides processing and facilitation services for various planning and licensing applications for its clients.

The ISC also acts as the Secretary for the Approval and Implementation Committee (AIC) whose main role is to endorse as well as monitor proposed strategic developments and investments in Iskandar Malaysia. The AIC reviewed and endorsed 4 major strategic investments in 2008 worth a total of RM17.6 billion.

IRDA and Local Authorities collaborate to enhance Government service delivery
One of the key achievements of the ISC in 2008 was the signing of Service Level Agreements (SLA) with all five (5) approving Local Authorities in Iskandar Malaysia. The Local Authorities (Pihak Berkuasa Tempatan - PBT) play a significant role in the effective and efficient processing and approval of various developments and licences within Iskandar Malaysia.

Call centre provides an avenue for customer enquires
The ISC Call Centre received over 1,000 enquiries in 2008. The number of enquiries related to investments in Iskandar Malaysia had increased to 27% in 2008, which is encouraging. Enquiries from vendors and contractors that are keen to participate in the development of Iskandar Malaysia also rose to almost 5% in 2008 from the previous year.