IRDA had its start-up temporary office located at MSC Cyberport building on the eighth floor. This provided suitable accommodation and readily available infrastructure for immediate operations, and gave IRDA an instant foot print location in Iskandar Malaysia.
IRDA relocation of its headquarter in October 2008 to the Danga Bay area was driven primarily to create higher visibility for IRDA and Iskandar Malaysia, and provides easy access for customers, stakeholders and the community. The office provided for improved access by the public to IRDA and a designated area for our customers, stakeholders and community to engage IRDA staff and access Iskandar Malaysia's promotional materials.
The office has also been designed to encourage team work and seamless collaboration, with open-plan work-stations, wireless LAN access, many meeting rooms and areas for discussions, video conferencing facilities, etc.
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The Kuala Lumpur Satellite office in Plaza Sentral in the heart of KL Sentral, was established to provide convenience for interaction with relevant Federal Government ministries such as MIDA and Immigration, and provide a proximity venue for investors arriving in Kuala Lumpur as well as those whom are located in Kuala Lumpur. The Kuala Lumpur office is well connected to the main operations in Johor Bahru to ensure high standards of customer engagement carried out in Kuala Lumpur with sufficient touch points to service the needs of investors and stakeholders.
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By the year end of 2008, IRDA’s head count was approximately 103 strong, with staff employed from various industries and with relevant skills. Key to ensuring IRDA achieves results is a high performance organisation that is disciplined, motivated and has leadership traits within its fabric. The IRDA Business Plan for 2008 clearly articulated the organisations strategy, mission and core values to ensure clarity in direction and required organisation culture. The core values of IRDA were developed to institutionalise these attributes into the organisation’s day to day activities.
To continuously improve staff capabilities, IRDA commissioned an Employee Engagement Survey that indicated that IRDA’s staff commitment is higher than the industrial norm and have traits of a productive organisation. | | 
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The Knowledge Management system for IRDA provides a platform for sharing vital information and knowledge of its staff to be captured, stored and shared using specific programs. The program comprises of technological tools for document and information sharing in a secured environment. The outcome of this initiative is an increase in organizational productivity due to time saving arising from reduction in extracting information, better and consistent services to clients, informed decision making and enabling collaborative efforts on projects. Plans are currently being formulated to allow interaction within and outside the organization and to create innovative service components as part of the customer relationship management process.
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IRDA not only has an operational role but also has many implementation projects to complete and deliver. The PMO provides the organisation with a capability to monitor and drive projects to ensure timely delivery. In 2008, the PMO managed over 30 key projects ensuring project management discipline and standards were adopted and adherence to necessary project governance processes.
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IRDA activities require a reliable, mobile and robust ICT infrastructure with utmost security. This requirement commences with a solid server and network system. In 2008, IRDA installed a much improved network capability to maximise resource efficiency and improve system reliability, whilst reducing cost for capacity enhancement and maintenance. The infrastructure deployed now supports the use of email, GIS (Geographic Information System) application, internal applications such as Financial, Human Resource systems and knowledge database. Additionally, the LAN/WAN supports the IRDA internal voice network and video conferencing facilities between the Danga Bay and KL offices - all of which provides for savings in operational costs.
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